These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and [Your Company Name], a limited liability company registered in the United Arab Emirates (“UAE”) under license [Your License Number], with its principal place of business at [Your Company Address] (“Canbe,” “we,” “us,” or “our”).

We operate the Canbe platform, a digital tipping service leveraging RFID/NFC technology for secure, cashless tipping in the UAE (the “Platform”), including

• Mobile apps for Customers and Employees

• A web app for Businesses

• Related services and programs

By accessing, downloading, registering for, or using the Platform (including scanning RFID/NFC tags, processing tips, or participating in rewards), you confirm that you have read, understood, and agree to these Terms, our Privacy Policy (incorporated by reference), and any other policies posted on the Platform.

If you do not agree, you must stop using the Platform immediately.

These Terms apply to all Users:

• Customers (tippers)

• Employees (service workers)

• Businesses (e.g., restaurants, cafes, hotels)

Definitions

Business – A UAE-registered entity using the Platform for RFID/NFC management, employee oversight, analytics, and compliance.

Customer – An individual providing tips via the Platform.

Employee – A verified UAE-based service worker receiving tips.

Platform – All Canbe apps, websites, RFID/NFC tags, APIs, and related services.

Tip – A voluntary, irrevocable, non-refundable gratuity processed through the Platform.

Service Fee – Our 3% fee on each Tip.

User Content – Any data, profiles, or information you submit.

Eligibility and Registration

To use the Platform:

1. You must be at least 18 years old (or the legal age of majority in your jurisdiction) and capable of forming a binding contract.

2. Employees must:

• Hold valid UAE work permits/residency visas

• Be verified via UAE government APIs (e.g., UAE Pass)

• Businesses are responsible for ensuring compliance.

3. Businesses must:

• Be UAE-registered with a valid trade license

• Comply with UAE employment laws

4. Customers must:

• Have a valid UAE-linked payment method

• International/tourist users must comply with applicable laws

Registration Requirements:

• Provide accurate, complete information

• Consent to electronic communications

• Accept that electronic signatures (e.g., clicks) are binding under UAE Federal Law No. 1/2006

• Maintain account security (passwords, device protection)

• Notify us immediately of any security breach

Verification:

We may perform KYC/AML checks under UAE Federal Law No. 20/2018. We reserve the right to refuse, suspend, or terminate access without notice for violations, suspected fraud, or legal requirements.

Platform Services

We provide

• Customers – Tip processing via RFID/NFC scans, tip history, worker validation, rewards/referrals.

• Employees – Tip tracking, profiles, training, ratings.

• Businesses – RFID tag management, analytics, reports (tip visibility only; no fund access).

• Administration – Monitoring, compliance, incident response.

  
  

Important

• Tips are sent directly from Customer to Employee (minus Service Fee)

• We facilitate but do not store funds — we are not a bank or financial institution under CBUAE regulations

• All transactions comply with PCI DSS and UAE payment standards

Fees, Payments, and Taxes

Service Fee

• 3% per Tip (deducted automatically)

  
  

Payments

• Tips are voluntary and processed via linked payment methods

• Recurring charges (if applicable) require authorization

• Disbursements to Employees occur [e.g., weekly], subject to verification

  
  

Non-Refundable

• Tips are irrevocable unless a proven technical error occurs (our sole discretion)

Taxes

• You are responsible for all applicable taxes (VAT, income tax)

• We may report to authorities as required (e.g., thresholds like AED equivalent of $600)

Chargeback Policy

• You agree not to initiate chargebacks for legitimate Tips without contacting support

• Unwarranted chargebacks may result in account suspension and reimbursement for costs (up to AED 500 per incident)

• If a dispute occurs, you must provide evidence (receipts, communication logs) within 10 days

User Obligations and Conduct

Users must

• Comply with UAE laws (PDPL, AML/CFT, sanctions lists)

• Provide accurate data and ensure verification of Employees (for Businesses)

• Protect RFID/NFC tags and devices from misuse

• Not engage in fraud, tip manipulation, hacking, or interference with the Platform

You agree to indemnify us for breaches. We may monitor activity for compliance.

Rewards and Referrals

Users must

• Participation is optional (opt-in)

• Rewards are non-transferable and non-exchangeable

• Rewards expire after 12 months

• We may revoke rewards for abuse or policy violation

• We may modify/terminate programs without liability

Privacy and Data Protection

We comply with UAE PDPL (Federal Decree-Law No. 45/2021) and align with GDPR/CCPA/DPDP principles.

Your rights

• Access, correct, erase, or port your data

• Object to certain processing activities

• Withdraw consent at any time (may affect service)

  
  

Our commitments

• Use encryption and role-based access control

• Minimize data collection and anonymize analytics

• Transfer data internationally only with safeguards

  
  

Requests: support@canbe.ae

Intellectual Property

• All Platform content and IP belong to Canbe

• You receive a limited, revocable license to use the Platform

• You may not reproduce without permission

• You grant us a royalty-free license to use User Content for Platform purposes

  
  

Accessibility

We follow UAE National Digital Accessibility Policy and WCAG 2.2 Level AA standards.

• Screen reader compatibility

• Alternative text for images

• Keyboard navigation support

  
  

Requests: accessibility@canbe.ae

Disclaimers

The Platform is provided “as is” and “as available”, without warranties.

We are not liable for

• Tip amounts or service quality

• Interruptions, errors, viruses

• Third-party actions or inaccuracy of analytics

  
  

Limitation of Liability

• Maximum liability: total Service Fees paid by you in the past 6 months

• No liability for indirect, incidental, or special damages

• No liability for delays caused by banks, regulators, or force majeure

Indemnification

You agree to indemnify and hold us harmless from claims, losses, or damages arising from:

• Your use or misuse of the Platform

• Your breach of Terms or laws

• IP infringements caused by your content

Corporate Social Responsibility

We allocate part of our revenue to UAE charities (listed at www.canbe.ae). This creates no contractual rights or liabilities for Users.

Termination

• We may terminate or suspend accounts without notice for violations.

• You may terminate at any time via account settings.

• Outstanding obligations survive termination.

Dispute Resolution

• First, resolve disputes via good faith negotiation (30 days)

• If unresolved, binding arbitration in Dubai under DIAC rules (one arbitrator, English language)

• No class actions or representative proceedings allowed

• Loser pays costs

Force Majeure

We are not liable for delays caused by events beyond our control (e.g., wars, pandemics, cyber-attacks, government actions).

Governing Law

• These Terms are governed by UAE laws.

• Exclusive jurisdiction: Dubai courts.

Miscellaneous

• Severability : Invalid provisions do not affect the remainder

• No Waiver : Delay or omission is not a waiver

• Assignment : We may assign rights; you may not without consent

• No Third-Party Beneficiaries : Only you and us

• Entire Agreement : These Terms supersede prior agreements

• Contact : support@canbe.ae

By using the Platform, you agree electronically to these Terms.

We recommend printing or saving a copy for your records.